{"id":1572,"date":"2015-11-05T08:53:08","date_gmt":"2015-11-05T08:53:08","guid":{"rendered":"http:\/\/greencservices.com\/en\/preguntas-frecuentes\/"},"modified":"2025-12-26T18:11:10","modified_gmt":"2025-12-26T23:11:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/greencservices.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row full_width=”stretch_row_content” content_placement=”middle” css=”.vc_custom_1475777812959{background-image: url(http:\/\/greencservices.com\/wp-content\/uploads\/2015\/11\/faqheader.jpg?id=1230) !important;}” overlay_bg_color=”rgba(43,182,233,0.38)”][vc_column][vc_empty_space height=”60″ height_md=”60″ height_sm=”60″ height_xs=”60″][vc_custom_heading text=”FAQ” font_container=”tag:h1|text_align:center|color:%23ffffff” use_theme_fonts=”yes” cms_custom_headding=”bottom-line”][vc_empty_space height=”60″ height_md=”60″ height_sm=”60″ height_xs=”60″][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_accordion spacing=”15″ gap=”25″ c_position=”right” active_section=”1″][vc_tta_section i_icon_fontawesome=”fa fa-check-square” add_icon=”true” title=”1. How do I pay for my cleaning service?” tab_id=”1446713709592-677f78c8-b269″][vc_column_text]<\/p>\n

Payment is proportional to the length of service. You can pay by cash, personal check or credit card or bank transfer. To visit, as you prefer.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-check-square” add_icon=”true” title=”2. Is your cleaning team trained and supervised?” tab_id=”1446713709670-10be286a-5e27″][vc_column_text]<\/p>\n

We train all team members before they are allowed into a home. Training is continuous as new products and methods that arise in the market. Each team includes a team leader who ensures that the tasks are completed, and the managers visit periodically to ensure that we are meeting our commitments.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-check-square” add_icon=”true” title=”3. Will they always have the same cleaning equipment?” tab_id=”1446713776541-94ad6a53-8a91″][vc_column_text]<\/p>\n

We do everything possible to have the same equipment that cleans your house every
\nvisit. From time to time there may be a change in a team member due to illness, vacation and staff changes. The team leader’s job is to know the needs of your home, to be familiar with it, and to train other team members in the way they should deliver the quality you expect.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-check-square” add_icon=”true” title=”4. Can my pets be inside the house at the time of cleaning?” tab_id=”1446716617864-1b157be2-0e8f”][vc_column_text]<\/p>\n

We love pets, and we will be very careful around them. Please let us know in advance what kind of animals there are to be careful not to scare them or accidentally leave them out. We also ask that you to put them in a safe place in your home.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-check-square” add_icon=”true” title=”5. What is deep cleaning?” tab_id=”1475760869692-a798f01b-f99d”][vc_column_text]<\/p>\n

To achieve a cleaner, healthier environment for your home, our staff uses our HOME 360 \u00b0 deep cleaning system. This includes the use of hepa-equipped vacuum cleaners to remove airborne allergens and furniture, as well as cleaning under beds and on top of appliances<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-check-square” add_icon=”true” title=”6. Is your cleaning service guaranteed?” tab_id=”1475760932699-b361f706-e1d5″][vc_column_text]<\/p>\n

Yes. We endorse our work with a 100% satisfaction guarantee. If you are not satisfied with any area we have cleaned, call us within 24 hours and we will re-clean it at no cost.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-check-square” add_icon=”true” title=”7. Should I tip employees?” tab_id=”1475761019710-f3d1a1f3-7ac0″][vc_column_text]<\/p>\n

There is no need to tip the team members as they are paid employees.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-check-square” add_icon=”true” title=”8. Are your employees insured?” tab_id=”1475761079489-c56a3a29-bc04″][vc_column_text]<\/p>\n

Yes. We have insurance available, including liability, crime and accident coverage for employees who go to your home, we can even send a certificate validating our insurance.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-check-square” add_icon=”true” title=”9. How can I cancel or reschedule an appointment?” tab_id=”1475761167304-c9c3dc15-6619″][vc_column_text]Please call our offices to jointly manage your new appointment.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-check-square” add_icon=”true” title=”10. Do you clean on holidays?” tab_id=”1475761223853-72e6bc2c-066c”][vc_column_text]<\/p>\n

No, we will look for a way to schedule your cleaning appointment at the date closest to your need.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-check-square” add_icon=”true” title=”11.What cleaning materials or equipment do I need for cleaning?” tab_id=”1475761285030-42fda31f-eb0c”][vc_column_text]Any. The Green Cleaning Services team will bring all the equipment
\nNecessary and cleaning implements.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-check-square” add_icon=”true” title=”12. Am I responsible for the payment to your employees or insurance?” tab_id=”1475761472686-a9b98083-2eb7″][vc_column_text]<\/p>\n

No. We take care of the payment of our employees and their insurance.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-check-square” add_icon=”true” title=”13. What are the cleaning fees?” tab_id=”1475761680252-eeebb904-9ce6″][vc_column_text]<\/p>\n

Rates are based on the condition and size of the home. It is best to contact our offices for a quotation. Our sales consultants will guide you through our cleaning processes and offer you a price for a service that has been created to meet your specific needs. Enter your address and data requested on our website to make a quote. There is no charge for any fee or fee for quotes.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-check-square” add_icon=”true” title=”14. Should I do something before the cleaning team arrives?” tab_id=”1475761771628-436d6e93-45f5″][vc_column_text]<\/p>\n

Green Cleaning service is here to help. To allow us to be more efficient, it is useful if you pick up toys or items, and things out of place before the equipment arrives. This allows us to move through your home more quickly, which can lower the cost. Leave bedding so we can change the bed linen and towels. And save important documents and valuables. Do not worry, however, we are ready to deal with the worst possible messes, and will be perfectly stacked and organized objects left on the floor or furniture.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-check-square” add_icon=”true” title=”15.Why hire us?” tab_id=”1475761969600-7e0da2a9-f023″][vc_column_text]<\/p>\n

Our patented HOME 360\u00ba professional cleaning system you can rely on. We at Green Cleaning Services use our checklist to make sure nothing is lost when your house is thoroughly cleaned. We begin with a thorough cleaning. From there, we continue with a detail system in your house and we divide it into zones for deep cleaning. This system ensures that your house gets the cleaning level you need at the correct frequency.<\/p>\n

[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"

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